Technology is slowly penetrating every part of the business. Employees now interact with the management, customers, and other third parties such as government or oversight bodies, through software. The new software in place should make it easier for employees to do their daily jobs. For employees to properly utilize a piece of software for maximum productivity, it is important that User Experience (UX) is thought through. If the user interface of the software is too complicated, productivity goes down.
Treating the user experience as a second thought will lead to employees avoiding work or slowing down. While most employees will keep quiet about it, some will complain about how hard it is for them to do their tasks. The management will then have to invest in constant training and retraining. To expound on these points, the following are reasons why user experience makes a huge difference for employees.
1. Great User Experience Leads to Higher Productivity
A program that is not intuitive or easy to use is like someone trying to do a mail-merge with outdated database software. Leveraging on intuitive software with excellent user interface and user experience will make employees love their job. What will take them a whole day with a complicated and clunky user interface will be done within a half-day or so. That means higher productivity and returns for your business.
Great user experience will also allow managers to check the work being undertaken by the low-level employees easily. Ultimately, you have a business which works well, faster, and at the optimum rate.
2. Saves Money and Brings More Returns
When you let the UX investments continue to trip and fall by the wayside, it means that the finance team is yet to fully understand the financial benefit – or ROI – that comes with adequately investing in user experience. It is, however, different for companies that have fully grasped how critical UX is to the financial health of the business.
When the system is easy to use, there will be little investment in training the employees. Additionally, your operations will experience little or no downtime. Time used to figure out how technology works will be redirected into doing the actual work. Research shows that when you invest $1 in UX, your return ranges from $2 to $100.
3. Seamless User Experience Helps Decrease App Sprawl
App sprawl is often found in organizations where the official software has proved too complex and unhelpful to the employees. So, for the employees to do their tasks, they are tempted to look somewhere else. They download alternative software around the web with better user experience. Apart from creating a non-seamless working environment, the employees introduce security risks that come with unvetted software.
The entire organization would then run the risk of being infected with malware and viruses. As a company with a name to keep, you don’t want to be at the mercy of hackers or unscrupulous elements from the dark web. Companies that invest in UX for their employees are unlikely to suffer the risk.
4. Better Employee Retention
An employee that wakes up every day to troublesome software and technology will be a frustrated one. And frustrated employees frustrate those that they report to. The result is a business with discouraged workers -that want to leave and be happy somewhere else.
On the other hand, an employee that looks forward to a great desk and an intuitive UX design will love their job. Happiness leads to high productivity and limits employee turnover. Having employees happy allows your company to put all the energy in productivity.
Learn More About Why User Experience Design Makes a Difference For Employees
If your employees are unsatisfied with the UX of a piece of software that helps them work, it is not too late to rectify the situation. It might take some investment to make it better. In the long run, the gains will be visible. To learn more about how UX can make a difference for your employees, please contact us.