Software support is essential to making sure your customers and employees maximize the benefits of your software investment. With any new application, users experience a learning curve while getting used to the system and with custom software, you’re staff needs to learn an entirely new process. That makes it even more important to minimize system issues and respond quickly to their challenges and requests.
You have a business to run. Let us support your team.
Jaroop’s white-labeled software support desk gives your customers and employees the feeling that they’re working directly with your company to resolve their customer support issue. This type of relationship provides several key benefits:
- No labor costs to provide software support for your employees or customers
- Expert level software support technicians with direct access to developers
- White-label approach provides comfort to your employees and customers.
- Learn immediately about user challenges
- Prioritization of the most important enhancements to the system
- Allows you to spend your time on the business, rather than technology
How does it work?
Our team will set up a branded email address and dedicated phone line so all inquiries from the software get logged directly with our support desk.
How about your existing software?
Many of our clients come to us with existing legacy software and wish to end their relationship with their current developer. Our team manages the transition for these clients by supporting the legacy application while building a modern, secure, scalable replacement.