You need to be engaging with customers wherever they are, whenever they want to engage. While a traditional call center solution still has merit, the ability to connect across all channels puts the power in the hands of the consumer, builds your recognition, and ultimately drives insurance sales.
Dialers / IVR / Text / Chat
Engage with customers how and when they want to engage. Jaroop has experience selecting and setting up the right platforms to power your contact center. We can help create a fully integrated, seamless experience that uses data to make decisions on who to engage and how to engage with them.
Concurrency
Handling customer concurrency is critical to making sure you extract maximimum value out of each lead. Too many insurance agencies fail to adequately handle concurrency, causing them to have to overhire to accomodate overflow or understaff to control costs – both of which result in leads hitting the floor and a decrease in conversion. Jaroop has experience and technology that can help create an optimized concurrency model to greatly increase the throughput of your agents while keeping your customers engaged.
Marketing & Communications Automation
Continuous communication is the number one reason customers gain brand recognition and stay engaged. That said, your agents and back-office operations simply don’t have the time to follow-up effectively. Jaroop can help use technology to increase the touchpoints during the insurance sales process using custom rules for follow-up and engagement, allowing your agents and back-office to generate more sales as a result.
Lead and Call Routing
Real time lead analytics can help you throughout the funnel on identifying the right route for each potential customer. Skills-based routing makes sure that customers get matched with the best possible agent to convert the sale. Additionally, value-based routing looks at the value of that customer profile in your system vs. the marketplace. Also considering capacity constraints, artificial intelligence can be used to keep that lead and send to the best agent, or sell off that lead to a 3rd party to maximize monetization. This aids greatly in overflow handling as well as maximizing agent performance.
