Software Support Engineer

Full Time
Posted 3 months ago

Software Support Engineer | Berlin, Connecticut USA

About the Position:

Jaroop seeks a versatile full-stack web developer to join its team as a full-time Support Engineer. The position will act as Tier 2 software application support for our clients, as well as play a proactive role in ensuring our production applications are running smoothly. The ideal candidate will need to be able to adapt to work with a variety of programming languages such as Scala, Python, Ruby, PHP, and JavaScript.

Responsibilities include:

  • Replicating, diagnosing, and resolving bugs found in application production environments
  • Providing minor enhancements to existing production applications
  • Creating and pulling manual reports and data from application databases
  • Documenting and organizing recurring support tasks
  • Monitoring production environments for errors, and responding when necessary
  • Learning independently to advance individual and team knowledge
  • Escalating issues to Tier 3 when appropriate
  • Utilizing Jaroop’s project management platform to communicate task progress, so that progress can be communicated to clients

Required qualifications:

  • 1 – 2 years of programming experience with an object-oriented language such as Scala, Java, or C#
  • Comfort diving into problems with unfamiliar programming languages
  • Knowledge of SQL and relational databases such as PostgreSQL, MySQL, etc
  • Familiarity with source control tools (git)
  • Familiarity with the MVC design pattern and experience working with frameworks implementing this pattern
  • Comfort with the command-line
  • Ability to learn new programming languages and concepts quickly
  • Familiarity with cross-browser compatibility and web standards
  • Ability to work independently, perform under pressure and adapt to change

About Jaroop:

Jaroop is a growing technology company with core competencies in custom product development and managed technology services. Jaroop works with partners of all sizes, from startups to Fortune 100 firms. Our company culture is fun, collaborative and flexible, encouraging and rewarding hard work, creativity and entrepreneurial spirit while giving a high degree of autonomy.

Read more about us at For details about the position, benefits and company culture, contact us or apply now at

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