Companies build and commission software for internal use all the time. Every few years, it’s a good idea to update the technology you’re using, integrate new features, and streamline the workflow for employees. One aspect of this periodic improvement that is often overlooked is your IT help desk. The team of talented technicians provide IT support to the company (internal or outsourced). Indeed, they are there to help employees use the software and hardware they need to do their jobs.
However, many employees lose time or suffer daily frustration because they don’t know how to reach out to IT. If you want your team to recieve aid from the IT help desk, you should build IT help into the internal company software. When IT is easily accessible, your team will be far more confident in seeking IT support.
Here are four effective methods to make your IT help desk infinitely more accessible and helpful to the entire company.
Equip Your Internal IT Help Desk with Live Chat
First, make sure your IT help desk is working with the latest support software features. Live chat isn’t just for the customers, it’s the best way to provide any kind of live computer support. When a team member needs ta problem fixed quickly, live chat is often the most efficient method. A well-built live chat platform may also include screen sharing and pair well with any remote desktop IT support you may have integrated as well.
When your IT help desk is equipped with live chat that every employee can easily access, you may notice a significant spike in both IT requests and the overall performance of your employee’s workstations and software as every lingering issue is finally addressed.
Create a Quick-Request Platform for Employee IT Assistance
The next step in the IT access formula is allowing employees to help themselves or arrange for services they know they need. Consider how large commercial platforms like Amazon handle customer service requests. There is an entire sub-platform that enables customers to identify their problem and pick their preferred remedy. All of this without needing to enagage with a support tech at all.
Your employees are smart and they know what they need to do their jobs. Many would prefer to log their technical problems without having to run it by an IT tech first. Whatever they need, a quick-request platform will make it much easier for these issues to be addressed quickly.
Quick-Link the Help Desk in Your Internal Communication Platform
Employees often struggle to find the time for IT assistance in the midst of a busy day. But those who are accustomed to keeping the company communication platform open can request IT help when it’s available. Once your IT help desk is hooked into the live chat system, the next step is to provide a quick-link in your internal communication platform.
Your employees are already linking to team members and supervisors through live chat regularly. When IT is just as easy to reach, they will reach out to IT support when that is the natural next part of the workflow.
Provide Online Scheduling for IT In-Office Assistance
Finally, remember to include an avenue for in-office IT assistance. Devices get damaged and new systems occasionally need to be set up. These are things that employees put off because of how difficult physical IT assistance can be.
However, a quick online scheduling system can allow your employees to smoothly and easily add an IT appointment into their schedule without the usual hassle of phone calls and waiting.
Learn More About Integrating Help Desk Links Into Your Company’s User Interface
When you make internal IT support easy, your team members will embrace the idea of fixing software and hardware problems. All you need are the right internal software features to build your company culture changes around friendly, accessible IT support. To learn more about how to make your internal IT help desks more effective and accessible, please contact us.