Financial services such as banking and insurance control over 25% of all contact centers. For the insurance industry, contact centers
Embracing the digital revolution is critical in order for insurance carriers to thrive in the coming decade. As a culture,
We live in an era where big data drives industries of all shapes and sizes. For the insurance industry, it
Business process automation (BPA) and robotic process automation (RPA) have become interchangeable. Technically, they are not the same because they
Building a solid customer experience design is critical in staying ahead in the competitive insurance industry. Here are some of the current trends.
As interactions have become almost exclusively virtual, more customization of UX/UI design has emerged. Here’s what the growth of immersive design looks like.