Artificial intelligence has continued to affect the whole insurance landscape as we know it. It has become apparent that artificial intelligence, blockchain, and machine learning possess the power to change and transform the future of insurers and the way they interact with their customers. Insurance companies are utilizing Artificial Intelligence (AI) to automate specific parts of their claims handling process as well as improve customer service. Here is what you should know about the use of AI in the insurance industry.
Automated Claim Support
AI-enabled chatbots have been implemented in various insurance companies to improve the claim handling processes run by multiple employees. Through artificial intelligence empowerment, insurance claim processes are continually shedding off excessive human intervention and can automatically report and respond to claims. AI-enabled systems are also capable of capturing images, updating the system, and communicating with customers without human intervention. With these kinds of seamless processes, customers can file their claims without problems and hence better customer retention.
AI-powered chatbots can essentially review customer claims, verify the policy details and compliance, and pass it via a designed fraud detection algorithm to assess its validity. After all the information has been verified, the chatbot can then send instructions to the bank and authorize claim settlements. This technology has helped insurers to minimize human efforts and deliver instant customer assistance.
Better Pricing With Artificial Intelligence
Artificial intelligence has enabled insurers to price their insurance policies better. Insurance companies have utilized AI to price their policies more competitively by personalizing them based on specific customer needs. AI makes it possible to analyze past data and develop predictive information aimed at individual customers. This makes it possible for insurance companies to identify personal insurance needs for their customers. For instance, an insurance company uses AI to collect data about a driver’s behavior and past claims. Use this data to develop a premium policy that suits the driver better.
With artificial intelligent software, insurance companies are cutting off expensive fraudulent claims processed as a result of human errors and resultant inaccuracies. Research has shown that the cost of insurance frauds amounts to about $40 billion every year. However, AI makes it possible to detect frauds and prevent risks associated with frauds.
AI-enabled chatbots and other software can help insurance companies spot abnormalities in claims data and highlight false information. Do this by checking consistencies within the provided data and see whether it compares to what the company already has. AI also makes it possible to identify false information that customers use to get lower premiums or larger claim payouts.
Predictive analytics is backed by artificial intelligence to form intelligent services across the insurance industry. Further, predictive analytics makes it possible for insurers to drive future insight about customer preferences and tailoring relevant insurance policies. For instance, predictive analytics has helped health insurance companies to develop policies that encourage people to look after their personal wellbeing.
Through Al’s predictive algorithms, it is possible to scan past claim activities and hospitalization data in order to provide incentives to clients who need to improve their health conditions. Thus, AI has empowered predictive analytics that are essential for insurers.
AI-enabled tracking devices can provide valuable data to insurance companies and utilize the information to determine insurance premiums. Fitness, as well as vehicle tracking systems in both the auto and health sector, provides dynamic and intelligent underwriting algorithms. These algorithms then intelligently control how insurers dictate premiums offered to various customers.
By utilizing AI in underwriting, insurers can therefore save time and resources used in the underwriting processes, asking tedious questions, and surveys. Insurance bots can intelligently assess a customer’s social profile, financial stability, living patterns, and the involved risk factors.
Learn More About Artificial Intelligence in the Insurance Industry
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